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Intermediate Application and Infrastructure Analyst Job, Sterling Heights, MI

Job Number: 1026516

Location: Sterling Heights, MI

Date Posted: 2-24-2017


The Intermediate Application and Infrastructure Analyst Specialist supports a group of applications ensuring stability and driving efficiencies. The position will work closely with internal and external supplier partners, providing production support and overseeing the day to day operations ensuring SLA's / KPI's are met. The Intermediate Application Specialist will monitor overall application performance and required services that support business partners as required; ensures IT priorities related to application sun-downing, improvements and CPU reduction is completed; provide production support (respond and resolve tickets, scheduling changes); provide optimization (improves system performance, reduce downtime, reduce costs and risk; software/hardware maintenance (validate applications after software/hardware maintenance, provide remediation when required, impact analysis for existing applications); cyclical activities (model year, year-end, plant initialization/launch, change over, disaster recovery testing and associated documentation; manage ticket groups (pending/backlog) and application monitoring, which includes set up of application monitors, perform health check, review logs.

Basic Qualifications:

  • Bachelor's degree
  • 3 years of application support experience, including trouble shooting/root cause analysis
  • 3 years previous business analyst/application architecture experience in successfully delivering complex technology solutions within a defined SDLC
  • 3 years manufacturing environment experience: AIX, Windows Systems and Architectures, Office Network, Printers, Servers Phone System

Preferred Qualifications:

  • Excellent problem solving and communication skills both oral and written
  • Previous experience working in a cross functional team environments and being the functional SME
  • Practical understanding of SLA/KPI application
  • Ability to interact with business partners and manage offshore supplier resources
  • Ability to hold themselves and others accountable in restoring services and reducing incidents
  • Strong knowledge of requirements gathering techniques
  • Demonstrated leadership ability
  • Self-starter with the ability to quickly learn complex business pro
  • Project management experience within a manufacturing facility 

FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.

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