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Technical Advisor - Service & Parts Job, Nationwide

Job Number: S426

Location: , FM

Date Posted: 6-29-2015


The Service and Parts Technical Advisor acts as a direct liaison between FCA and a concentration of Chrysler, Jeep, Dodge, Ram, and FIAT dealerships within one of our regional Business Centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor assists with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while creating customer retention and loyalty.

Key Responsibilities

  • Phone and in-dealership technical assistance
  • Repair Service Agreements and Facilities inspections
  • In-house repair facility concerns/questions
  • C.A.G. / Engineering / proving grounds request support
  • Recall & Rapid Response (RRT) follow up and reduction
  • Troubleshoot and solve final repair attempt situations
  • Manage dealership technical training requirements
  • Represent FCA as subject matter expert (litigation/buybacks)
  • CAIR updates needed for each involvement
  • Quality feedback liaison
  • Dealership development
  • Tools/equipment/facility
  • Customer experience and improve Fixed First Visit
  • Consult dealership on repair shop process improvements

Through proactive business planning and a focus on the customer, the Technical Advisor will motivate and lead Dealer Service personnel to a higher level of Service & Parts performance consistent with corporate and industry direction.

Basic Qualifications:

  • Bachelor's degree in Business, Marketing, Automotive or related fields
  • Experience in automotive technical service (automotive car repair, certified automotive technician and/or body work)
  • Self-motivated with demonstrated ability to achieve goals under minimal supervision
  • Excel in building positive working relationships, cost assessment and conflict resolution
  • Travel 80 -- 90%+ locally/on the road, 50% overnight travel
  • Willing to relocate

Preferred Qualifications:

  • Dealer experience
  • ASE certification is a plus, body shop experience
  • Legal experience (depositions, expert testimony, work with attorney's etc.)

FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.

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