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Mopar Recall Customer Communication Manager Job, Center Line, MI

Job Number: 1028525

Location: Center Line, MI

Date Posted: 6-27-2017

 

The Customer Communication Manager is responsible for managing customer communication and developing the engagement strategy for every safety recall campaign collaborating with the Vehicle Safety and Regulatory Compliance, Public Relations, Sales, Customer Care Call Centers, Field Operations, Technical Service Operations, Supply Chain organizations and U.S. Regulatory Agencies. This position will develop, communicate and execute corporate communication initiatives to increase the completion rate of all safety recall campaigns. The Manager will ensure all Safety Act, FCA Consent Order and Takata Coordinate Remedy Order requirements as they relate to customer engagement and communication are completed timely and accurately.

Basic Qualifications:

  • Bachelor's degree in business or related field
  • 10 years of Customer Care Center, dealer and/or field operations or related experience
  • Ability to implement strategic initiatives and solve complex problems
  • Demonstrate strong leadership, within the organization, across functions and with external suppliers
  • Skilled at motivating, coaching, developing their team and others
  • Highly skilled in professional presentation development and solid delivery
  • Excellent skills to multi-task
  • Ability to effectively manage multiple tasks and deliverables on time and within budget

Preferred Qualifications:

  • Master's degree
  • Regulatory experience a plus 

FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.

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