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Customer Care Reporting & Analytics Analyst Job, Center Line, MI

Job Number: 1028281

Location: Center Line, MI

Date Posted: 6-19-2017

 

The Customer Care Reporting and Analytics Analyst is responsible for analyzing and generating insights from customer data to support the Customer Assistance Centers. This position provides support for reoccurring reporting and analysis associated with call centers and service customer satisfaction. The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects. The Customer Care Reporting and Analytics Analyst position is responsible for customer care reporting, development of queries in DB2 SQL, and assisting in advanced analytics and predictive modeling.

The Customer Care Reporting and Analytics Analyst will focus on the following functions:

  • Development of ad hoc DB2 SQL queries
  • Generate weekly scorecard reports from existing reporting system
  • Generation of other reports as necessary
  • Assist in predictive modeling (linear regression, logistic regression, etc.)
  • Identify trends in data and develop solutions to ad hoc issues

Basic Qualifications:

  • Bachelor Degree in Project Management, Business Administration, or Decision Science/ Statistics
  • Advanced knowledge of DB2 SQL
  • Knowledge of Salesforce and Salesforce reporting tools
  • Goal-oriented and self-directed
  • Demonstrated enthusiasm and ability to drive change
  • Strong verbal and written communication skills
  • Intermediate experience using statistical software (SPSS, SAS, R, etc.)
  • Expert level in Microsoft Business Suite (Excel, PowerPoint, VBA)

 Preferred Qualifications:

  • Master Degree in above related area of study
  • Demonstrated ability to learn and be proficient with new software applications

FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.

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