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Information Technology Service Desk Shift Supervisor Job, Belvidere, IL

Job Number: 1025382

Location: Belvidere, IL

Date Posted: 1-9-2017


The IT Plant Shift Lead (IT Service Desk Shift Supervisor) will be responsible for leading IT employees on responsible shift/crew. This includes ensuring support for infrastructure and production processes at FCA assembly plants for all corporate applications that are critical to meeting the objectives of manufacturing while minimizing lost production due to IT-related issues.

The IT Plant Shift Lead (ITSDSS) will deliver seamless continuity during shift transition. Job responsibilities include but not limited to:

  • Coordinate all plant related IT activities, including facilitation of on roll and contract workers
  • Act as the local single IT point of focus for manufacturing
  • Interface with plant management, IT support team, and corporate IT senior leadership for assigned crew/shift


Basic Qualification:

  • Bachelor's degree
  • 5 years of previous Information Technology and service desk support experience
  • 5 years of previous experience working collaboratively with all levels of personnel (including executive management)
  • 1 year of previous experience supporting and troubleshooting, servers, and network systems

Preferred Qualifications:

  • Master's degree in related field
  • 5 or more years of IT experience in manufacturing environment (manufacturing execution systems)
  • Knowledge of FCA manufacturing systems 

FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.

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