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Product Training Manager Job, Auburn Hills, MI

Job Number: 1027773

Location: Auburn Hills, MI

Date Posted: 4-28-2017


The Product Training Manager key objectives are to supervise the curriculum management and implementation/deployment of courseware within our Learning Management System (LMS) for Product training within the FCA dealer network (28,000+ retail automotive students) and collaborate with the creative design team on the development of course materials, including Meeting Leaders Guides, Participant Reference Guides, supporting resources and PowerPoint/audio/video/media support. In addition the Training Manager will assist in the review of product training materials as a Subject Matter Expert (SME) and include trainers, as needed, to ensure course relevance and accuracy; manage and plan for product curriculum updates, evolution and modifications throughout the year to ensure curricula relevance and correlation to learner requirements. He/she will create, manage, measure and maintain the FCA Sales and Product Training certification requirements for Sales Professionals, Sales Managers, and other support roles within the Alfa Romeo, Chrysler, Dodge, Jeep, Ram and FIAT brands. Manage the recruiting, hiring and development of a National team of 30+ contract Product Specialist Team members including the facilitation of quarterly Train-the-Trainer events.
Job responsibilities include but not limited to:

  • Work with the Curriculum Manager on the implementation of new courses within the product training curricula as required, including identification of course requirements, pre-requisites, and related/interdependent courseware as defined by requirements
  • Review materials for consistency of corporate/department/brand messaging throughout course library
  • Provide ongoing identification of underperforming/outdated training courses and content and offer recommendations for improvement as required
  • Facilitate consensus between development and delivery teams for course objective compliance, relation to Customer Experience indicators and proper brand message delivery
  • Assist in the development of assessments and measures to analyze and improve training effectiveness of the various modalities within the curricula
  • Research and recommend appropriate training and performance solutions as required; seek innovative new methods for improving product training implementation
  • Benchmark other automotive manufacturer's training rewards, recognition, practices and curricula and derive "best practices" for consideration within our strategies
  • Communicate effectively and often with various stakeholders including Content Development Team, all levels of Executive Management, members of brand teams, Off-site Contract Trainers, Contract Suppliers and LMS Operations/Measurement team members


Basic Qualifications:

  • Bachelor's degree
  • 8 years training/event facilitation, curriculum development and/or management experience
  • Strong oral, interpersonal, and written communication skills
  • Proven experience with management of a large team (i.e. 20 + employees)
  • Excellent analytical and problem solving skills
  • High level of professionalism; self-directed and motivated
  • Strong computer skills with emphasis on using Microsoft Suite of Products (Word, Excel, PowerPoint, Access)

Preferred Qualifications:

  • Trainer or facilitator experience
  • Previous experience with using a Learning Management System
  • Experience in retail sales/operations
  • Proven experience in the design, development and/or implementation of corporate curricula and/or trainer/facilitator management 

FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.

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