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IT Technology Analyst (IT Desktop and Remote Support Specialist) Job, Auburn Hills, MI

Job Number: 1028825

Location: Auburn Hills, MI

Date Posted: 8-9-2017


The IT Technology Analyst (IT Desktop and Remote Support Specialist) is responsible for providing PC client, office automation, mobile device, infrastructure, and process support to FCA end users. This IT Specialist will support various levels of users and management in all aspects of IT including: Windows OS, Server OS, Apple OS, mobile phones (iOS, Android, Windows), Telepresence, local and wide area network, Microsoft Office, and Active Directory. This role maintains IT governance and stability by participating in Enterprise Change Control process, IT standards and guidelines within the local IT infrastructure. Must be able to work flexible hours, some weekends as well as overtime as needed.

Basic Qualifications
  • At least a minimum of a Bachelor's degree 
  • 3 years' previous experience supporting Microsoft Windows client OS, Microsoft Windows server OS, Microsoft Office Suite, and SharePoint
  • 3 years' experience with large Ethernet networks including switches, computers, printers, servers, and wireless devices
  • 2 years demonstrated experience with Apple OS, iOS, and Android OS
    • Ability to work varying shifts as well as overtime as needed
  • 2 years' work experience demonstrating excellent communications skills and customer service skills
Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Systems or related field
  • 3 years' previous experience supporting Microsoft Active Directory
  • Previous experience with A/V components
  • Ability to support end user activities, including follow up, and assisting end users in resolving problems with IT solutions
  • Project management experience
  • Experienced working in IT support in a large corporate environment
  • Demonstrated experience with Cisco Telepresence
  • Experience with VoIP administration
  • Experience with AirWatch and ActiveSync
  • Willing and able to travel internationally
  • Experience with events management and support

FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.

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