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Canada/Mexico Integration Training Manager Job, Auburn Hills, MI

Job Number: 1027790

Location: Auburn Hills, MI

Date Posted: 5-2-2017

 

The CANADA/MEXICO Integration Training Manager is responsible for ensuring the development, production and overall project management of retail Sales and After Sales training materials for Canada and Mexico FCA Performance Institute, as well as the Latin America (LATAM) region of FCA Performance Institute International. The Canada/Mexico Integration Manager collaborates with and is part of the Creative Development team, and functions as an integral team member -- partnering with writers, instructional designers, video producers, graphic designers, and interactive specialists on a wide variety of projects to ensure Canada, Mexico and LATAM training materials are created and delivered effectively and efficiently. Projects may include web, mobile, live, print, video and experiential elements, with exposure to a variety of different organizations, management levels, and cultures across FCA.

Job responsibilities include but are not limited to:

  • Serve as "single point of contact" between FCA Performance Institute and Canada/Mexico training teams as required; provide intelligence regarding in-market situation, learning needs/requirements, implemented solutions and other relevant network realities throughout the calendar year
  • Lead the research, development, production and implementation the following for Canada/Mexico and LATAM markets; Web Courses Job Aids / Print Materials Video Segments Technology Support, including sales process tools and mobile Apps Skills, Process and Product Workshops ü DM Training Initiatives Dealership and Internal Communications Budget oversight
  • Interface with all stakeholders and levels of organization as required to communicate training objectives and manage projects to completion
  • Supports Canada's and Mexico's annual department goals and objectives
  • Collaborate and consult with Canada/Mexico markets regarding experiential training actions, including participation in agency presentations, reviews of proposals, in-market modifications, etc.
  • Manage and communicate with project teams, vendors (if applicable), subject matter experts (SMEs) and stakeholders throughout all stages of program design and development
  • Ensure training and development services are within budget and meet quality criteria and business needs
  • Develop assessments and measures to analyze and improve training effectiveness
  • Attend all required/ongoing team meetings
  • Ability/willingness to travel internationally 2-4 weeks during calendar year (approx.)

International Integration Support Responsibilities:

  • Responsible for project management support and review of training materials as required for the LATAM markets
  • Ensure that materials developed for LATAM markets are market-relevant, product correct and implemented within timing and budget constraints
  • Coordinate translation of training assets with translation agency and LATAM regional office and markets
  • Support the development and implementation of annual Sales and After Sales certification plans
  • Develop, coordinate and execute quarterly in-country training sessions in Puerto Rico
  • Support the tracking and analysis of training activities through the development of reporting and certification dashboards

Basic Qualifications:

  • Minimum of Undergraduate degree -- BA or BS
  • At least 5 years project management or automotive training experience
  • Ability to travel, international and domestic
  • Proven project management and process improvement experience
  • Attentiveness to detail, ability to manage multiple projects and deadlines
  • Excellent analytical and problem solving ability
  • Strong oral, interpersonal, and written communication skills
  • High level of professionalism; self-directed and motivated
  • Strong computer skills

Preferred Qualifications:

  • Product knowledge and automotive industry training experience preferred
  • Dealership retail experience preferred but not required
  • Understanding of International business and LATAM business culture
  • Foreign language speaking/reading skills preferred (Spanish, Canadian French) but not required

FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.

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